Privacy Policy for chinchillacarehq.com
Effective Date: 1 January 2026.
Last Updated: 24 April 2026.
Smart Freelance Solutions (“we,” “us,” or “our”) operates the website chinchillacarehq.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or use our services. We are based in Kenya and comply with applicable Kenyan data protection laws, including the Data Protection Act, 2019.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide:
- Name, email address (e.g., info@chinchillacarehq.com for business inquiries)
- Contact details (phone number, physical address)
- Payment information (if applicable for freelance services)
- Any other information you voluntarily submit via forms, email, or chat
Automatically Collected Information:
- IP address, browser type, operating system
- Pages visited, time and date of access, referring website
- Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our Site and freelance services
- Respond to your inquiries and support requests
- Process transactions and send service-related communications
- Improve our website, services, and user experience
- Comply with legal obligations in Kenya
3. Legal Basis for Processing (Kenya Data Protection Act)
We process personal data based on:
- Your consent (e.g., when you contact us)
- Performance of a contract (e.g., freelance service agreements)
- Legal compliance (e.g., tax or regulatory requirements)
- Legitimate business interests (e.g., improving our Site)
4. Sharing Your Information
We do not sell your personal information. We may share information with:
- Service providers (payment processors, hosting, analytics) who are contractually bound to protect your data
- Law enforcement or regulators when required by Kenyan law
- Third parties in connection with a business transfer (merger, acquisition, or asset sale)
5. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no internet transmission is 100% secure.
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by Kenyan law (e.g., financial records for 7 years).
7. Cookies and Tracking
Our Site may use cookies to enhance functionality and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some features.
8. Your Rights (Under Kenya Data Protection Act)
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to processing based on legitimate interests
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya
To exercise these rights, contact us at info@chinchillacarehq.com.
9. Third-Party Links
Our Site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.
10. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. International Data Transfers
If we transfer your data outside Kenya, we will ensure adequate safeguards as required by Kenyan law (e.g., standard contractual clauses).
12. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
For privacy-related inquiries or to exercise your rights:
Smart Freelance Solutions
Kenya
Email: info@chinchillacarehq.com
